When a purchase lets you down
A clear complaint.
A concrete next step.
Write a free Danish complaint, follow up on silence or ask the shop to reconsider a rejection. You review and send the letter yourself.
Write my free Danish letterNo account or payment. No claim is submitted to Refunded.
Being prepared · not available to order
Help beyond
the first letter.
A planned Danish pilot will cover relevant correspondence about one physical item from one Danish merchant for up to 60 calendar days.
Planned introductory price: 99 DKK total. One agreement; no subscription or percentage of a recovery. Price and scope remain a pilot plan. We are not accepting orders or payment.
An automatic acknowledgement will not count as a resolution. There is no guarantee of a merchant response or outcome. Wider EU coverage is not being offered.
For eligible cross-border problems, see free guidance from European Consumer Centre Denmark.
Read the planned scope in Danish